Computer Telephony
Our most unique experience comes from a decade of working with computerized telephony. Some of the services we offer are:
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Our proprietary 14-point diagnostic assessment of your enterprise telephony systems. Our standardized process allows us to conduct and deliver an analysis of integrated IVR, contact center operations, and voice/data networks quickly and inexpensively. |
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We offer custom development of IVR systems using the latest technologies such as Genesys, VoiceXML, and Twilio. |
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We can “telephony enable” your business, web, and mobile applications including intelligent call routing, click-to-call, screenpop notifications. |
Systems Engineering and Implementation
Working in regulated and high-tech environments for a decade has given us a foundation in formal software engineering processes. You can leverage our expert capabilities with the following services:
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We provide full service application development services. Our project teams are set up to cover the entire lifecycle of a software application - from requirements and design to expert coding and testing. We have expertise in systems ranging from web applications to embedded devices. |
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Do you have a system in development but don’t have the confidence it will work in the real world? Bring us in to provide a third party view on quality, including functional performance, auditability, and documentation. Our expert business analysts are available to help you put in place the documentation you need - including requirements and design specifications, traceability matrices, system test plans and training guides. |
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Need a prototype or proof-of-concept demo to integrate with your systems? Our genius engineers will deliver results rapidly and effectively. |
Consulting Services
Many of our clients have their own internal software and quality teams, but may need help from time to time with specific issues. These services will help you augment your existing teams and get you the results you need:
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Do you have your own in-house software development and quality teams, but aren’t getting the performance you are looking for? We’ll help you validate your SDLC and Quality Management Systems to ensure you’re not spinning your wheels. |
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Changing technology is a given. Leverage our experience and perspective to provide the right communications experience for all your stakeholders. Need to get a handle on VoIP or SMS? How about Social Media? What's your mobile strategy - for both staff and customers? We can help you with pilot projects, RFPs, or cost justification for bringing the latest technologies into your business. |
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Beyond what we deliver in our VoiceVision 14 Point Diagnostic Evaluation, we can help you tackle your special Contact Center projects such as spinning up a new center facility, merging existing facilities, globalization, perfomance monitoring and Voice of the Customer (VoC) analysis. |
Please contact us today to speak with an account representative who can get you started.
