Twilio

We are excited to announce that LOCCS, the Low-code Omnichannel Contact Center Solution built by Vision Point Systems using Appian and Twilio Flex, has added email support to enhance your […]

Explore Twilio Flex vs Talkdesk: Uncover the best cloud contact center solution for your organization. Compare features, advantages, and pricing to make an informed decision.

Dive into the world of Agent Assessment Reporting, an invaluable tool for elevating your contact center’s data quality to unlock a deeper understanding of customer satisfaction and agent improvement in this insightful blog.

If you started using Flex in 2022 or earlier, there’s a good chance you’re still running one of the 1.X releases. With Twilio announcing that they will drop support for 1.X versions of Flex in the Summer of 2024, now is the time to plan and execute a migration to 2.X.

Twilio Flex 2.0 has many exciting updates and a new Plugin Library. Learn how this release improves usability and design and offers ready-to-use Flex plugins, like the Supervisor Barge and Coach plugin. Take advantage of this release today and create a customized and scalable contact center solution.

Find out what the end of support for Twilio Autopilot means for your organization and how to prepare.

Twilio released Flex 2.0 for general availability. Find out how it’s new features lead to a much more accessible and reachable platform.

75% of businesses believe they’re offering a good or excellent personalized customer experience while more than half of consumers think their shopping experiences are average, bad or even poor. So, how can organizations improve? Continue reading to learn how!

Twilio CEO, Jeff Lawson released “Ask Your Developer” in February 2021 to critical acclaim. In this article I share my thoughts on the book and the message that comes with it.

This month, Twilio released a “State of Nonprofit Digital Engagement” report, which detailed the nonprofit industry’s success in transforming digital communications over the past few years. I want to highlight two specific pieces of information that I believe are most responsible for their success.