Dive into the world of Agent Assessment Reporting, an invaluable tool for elevating your contact center’s data quality to unlock a deeper understanding of customer satisfaction and agent improvement in this insightful blog.
Dive into the world of Agent Assessment Reporting, an invaluable tool for elevating your contact center’s data quality to unlock a deeper understanding of customer satisfaction and agent improvement in this insightful blog.
If you started using Flex in 2022 or earlier, there’s a good chance you’re still running one of the 1.X releases. With Twilio announcing that they will drop support for 1.X versions of Flex in the Summer of 2024, now is the time to plan and execute a migration to 2.X.
Twilio is a cutting edge customer engagement platform that offers multiple products for businesses to communicate with their customers over multiple channels.
Our long time friend and client, Jason Friesen, is embarking on one of his most ambitious projects as head of Trek Medics International, and VPS is excited to be a part of the team.