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Telephony

Cloud IVR

The way IVR systems are designed and the way they are purchased by businesses has evolved over the last ten years. Vision Point Systems offers IVR systems for the premise as well as Software-as-a-Service (SaaS). Vision Point Systems is a Twilio Systems Integrator Partner.

Computer Telephony Integration

We integrate phone systems with business software such as Business Process Management (BPM) and Customer Relations Management (CRM) platforms so contact center agents receive screen pops. Whether your business requires an on-premise integration with a PBX or a cloud based one, we can provide services for both.

SMS Systems

The popularity of texting as a means to communicate has skyrocketed. Texting isn’t just for teenagers. There are many businesses that communicate with their customers using text for notification purposes. Vision Point Systems has developed texting applications for medical and emergency response purposes. We can build one for you to manage or host it for you.

Voice Enabled Web

We can voice enable your website or mobile app, and connect you directly to your customers.