FOR IMMEDIATE RELEASE
FAIRFAX, VIRGINIA, August 11, 2021 – On February 19, 2021, enterprise app consultancy Vision Point Systems (VPS), became an Acqueon reseller partner to deliver omnichannel customer engagement solutions for sales, service, and collections to Twilio Flex customers.
Both VPS and Acqueon are long-standing partners with Twilio – the leading provider of programmable APIs for the contact center, including voice, messaging, and other channels. VPS has been an established Twilio systems integrator partner since 2013, and Acqueon added support for Twilio Flex for its Engagement platform in 2020.
“Acqueon Engagement is the perfect complement to Twilio Flex,” said Jim Schweitzer, Director, Software and BPM Services at Vision Point Systems.
“We get asked by Flex customers all the time about the best solution for intelligent outbound campaigns, and Acqueon’s software platform provides us with a powerful solution without having to develop it from the ground up.”
Recent trends in the software industry have favored highly customizable and personalized customer engagement and reinforced proactive customer engagement at all stages of the customer journey. Combined with Acqueon, Twilio’s cloud-based communications platform delivers an omnichannel campaign management solution that makes this possible.
Moving forward, VPS plans to expand its offerings around the Twilio Flex platform in order to serve omnichannel outbound campaigns and continue providing enterprise solutions. As a result of the partnership, the company also plans to add customer engagement using voice and digital channels at all stages of the customer journey including sales, proactive service, collections, and retention.
In looking to the future of the industry, both parties are excited about the partnership, growth prospects, and the expansion in the reach of both Acqueon and VPS.
Reflecting on the partnership, Acqueon CMO Nicolas De Kouchkovsky stated, “Partnering with Vision Point Systems will allow us to expand Acqueon’s reach and accelerate the delivery of omnichannel customer engagement solutions for Twilio Flex.”
Vision Point Systems has been providing software-based solutions for contact centers of all sizes since 2002. VPS has been a Twilio consulting partner since 2013, and has become a leading implementation partner for Twilio Flex.
Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers. For more information, go to https://www.acqueon.com or follow us at https://www.linkedin.com/company/acqueon.