The Healthcare Communication Center (HCC) App

HIPAA-Compliant SMS Communication

Instant communication is an incredibly useful tool for nonprofits, medical practices, and more, but many real-time communication solutions fail security checks and aren't secure enough to host discussions about sensitive user information.

hcc mobile app
hcc mobile app

Powerful Tools. Reliable Security.

Vision Point Systems created the Healthcare Communication Center (HCC) App, a HIPAA-compliant instant communication platform to provide a solution for two-way communication that meets compliance requirements and protects sensitive data.

VPS combined flexible, user-friendly interfaces, workflow tools, and secure cloud storage options from Appian along with Twilio's messaging API's to create a powerful tool, secure real-time communication solution.

Real-Time SMS Communication

Agents can interact in real-time with users, allowing for quick and efficient SMS communication instead of a callback queue or voicemail. This function provides an improved customer experience for users and standardized, pre-determined responses to increase agents' efficiency.

The app also includes options for smart contact authentication, assisting agents with smart contact association and expediting the process of looking up patient information.

Automate & Program Responses

The app's fully customizable chatbot acts as the first point of contact with customers. The chatbot can be programmed to run through unique workflows to gather important information based on your center's needs.

 

The automated system reduces the overhead, increases efficiency, and expedites customers through the first step of their contact with your center.

Protect User Information

Many communication platforms fall short when it comes to meeting stringent security requirements for protecting sensitive user data like patient information.

 

Adhering to all HIPAA regulations for communication, the HCC app was designed with security and compliance in mind. Protect sensitive user information with built-in security measures including secure user login, audit tracking, and data encryption.

Expand to Your Needs

Powered by Appian and Twilio, the HCC app boasts a wide range of add-on customizations. Healthcare providers using the app can manage and customize SMS communication options for specific practitioners or staff members and nonprofits can add specific queues with options to quickly triage emergency or sensitive communications.

Variety of Use Cases


Powered by Appian and Twilio, the HCC app boasts a wide range of add-on customizations. Healthcare providers using the app can manage and customize communication options for specific practitioners or staff members and nonprofits can add specific queues with options to quickly triage emergency or sensitive communications.

Empower your team with powerful platforms delivered at peak performance.

We build and optimize applications that run mission critical business processes.

Talk to us about your goals.

We deliver

Peak Performance

VPS knows that your business needs can be complex, ever-changing, and time-sensitive. Despite that, we don't sacrifice performance. Furthermore, we actively consider it.

We leverage

Powerful Platforms

Speed to market, flexibility, and power are foundational with our key partners Appian, Twilio, and Salesforce.

We create

Empowered Organizations

Our goal is to put the power in our customer's hands. We provide unparalleled support while driving true solutions for enablement.

Appian

Low Code Wednesdays: Assess the Current System

Low code platforms offer many benefits over traditional enterprise software deployments. Most importantly, low code platforms allow development teams to focus on the business needs of users to achieve faster

Resources

The Power of Programmability + Low Code Apps in the Contact Center with Appian and Twilio Flex

VPS Director of Software and BPM Services Jim Schweitzer presented at Enterprise Connect 2021 and shared how to leverage low-code to enable custom cloud-based contact center solutions with VPS. Enter

Articles

Join Us At Enterprise Connect 2021!

VPS will be participating in Enterprise Connect 2021–an annual event that brings together corporate IT decision-makers together with the industry’s vendors, channel partners, analysts, and consultants to focus on the issues central to enterprise communications and collaboration.

Our approach is not just to build, but to enhance and optimize modern technologies through our team of experts dedicated to creating solutions at the peak of performance.