twilio

Dive into the world of Agent Assessment Reporting, an invaluable tool for elevating your contact center’s data quality to unlock a deeper understanding of customer satisfaction and agent improvement in this insightful blog.

If you started using Flex in 2022 or earlier, there’s a good chance you’re still running one of the 1.X releases. With Twilio announcing that they will drop support for 1.X versions of Flex in the Summer of 2024, now is the time to plan and execute a migration to 2.X.

Twilio Flex 2.0 has many exciting updates and a new Plugin Library. Learn how this release improves usability and design and offers ready-to-use Flex plugins, like the Supervisor Barge and Coach plugin. Take advantage of this release today and create a customized and scalable contact center solution.

Twilio CEO, Jeff Lawson released “Ask Your Developer” in February 2021 to critical acclaim. In this article I share my thoughts on the book and the message that comes with it.

We have the honor of organizing our first ever tournament to benefit our customer WhyHunger, a non-profit organization that empowers local communities around the world to meet the nutritional needs of the less fortunate.

Here are two simple ways Flows can help extend Twilio For Salesforce through creating notifications for your users about incoming messages and inbound SMS messages on a business or personal phone.

Twilio is a cutting edge customer engagement platform that offers multiple products for businesses to communicate with their customers over multiple channels.

Vision Point Systems, Inc, of Fairfax, VA  and Twilio, Inc of San Francisco, CA announce that VPS has earned the designation of Gold-level Partner status as a Twilio Consulting Builder. Vision Point Systems has been a Twilio consulting partner since 2013.

Greetings from 32000 Feet somewhere over Utah, on my way to AppianWorld. Our friends at Twilio released support for Fax over the weekend. They’ve been having fun with it on social media, playing into the archaicness of the technology, but I’m super stoked at what kind of possibilities this opens up to our BPM Customers.